Ranita Saha

Senior Customer Support Specialist - Technical

Learner Experience Team, Red Hat, Bengaluru

About me

Professional Summary

I am a Japanese language bilingual with eleven years of work experience in the IT industry. I specialize in providing technical support, problem-solving, learning and development, process optimization, and stakeholder management.

LMS

Skills Highlights

Red Hat LLC

2018 - Present
Senior Customer Support Specialist - Technical

Goldman Sachs

2017 - 2018
eBusiness Services, Technology Analyst

Oracle

2013 - 2015
Order Management Analyst Japan

Work Experience

Transforming Knowledge into Action
  • Certified Associate in Project Management CAPM® Number : 3217554
  • JLPT N2 - Japanese Language Proficiency Test Level N2 | Japan Foundation
  • AWS Knowledge: Cloud Essentials | Amazon Web Services (AWS)
  • Generative AI Overview for Project Managers | Project Management Institute
  • Certified in Teaching Japanese using Marugoto Textbook
  • Goethe-Zertifikat A2 Goethe Institut | Max Mueller Bhavan
Certifications

Language & Professional Studies

I'm a Certified Associate in Project Management with additional training in Agile methodologies and AWS Cloud Essentials. My language credentials include JLPT N2, Goethe-Zertifikat A2, and certification in teaching Japanese using the Marugoto textbook. I also hold a PMI certification in Generative AI for Project Managers, blending language expertise with emerging tech and project leadership.

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